Housecall FAQ

Our core expertise is in general medicine. By sending highly qualified General Practitioners directly to your door, we ensure that the vast majority of your healthcare needs can be comfortably and effectively managed in the comfort of your home. For further information, please contact our support team.

We ensure a high standard for our medical team through a thorough selection and monitoring process:

• Selection: Doctors are fully licensed and legally permitted to practice medicine.
• Verification: They are extensively trained in general medicine, family practice, or acute care.
• Monitoring: We conduct regular assessments through our internal quality assurance process to maintain excellent care and communication.

This ensures that you receive quality medical services during house calls.

Yes. All of our doctors are proficient in English to ensure clear communication and a seamless medical consultation.

Yes. Every doctor on our team is fluent in English, ensuring smooth and clear communication throughout your medical consultation.

Yes, all of our physicians are proficient in English, so you can expect clear communication and a seamless consultation experience.

Yes, they are. We maintain an exceptional standard for our medical staff. When you book a housecall with us, your attending physician is:

• Legally authorized and licensed to practice medicine.
• Highly trained in general medicine, family practice, or acute care.
• Continually evaluated through our internal quality assurance reviews to ensure excellent patient outcomes and clear communication.

Absolutely. We uphold a very high standard when it comes to our medical team. Every doctor who conducts a housecall is:

• Fully licensed and legally permitted to practice medicine.
• Extensively trained in general medicine, family practice, or acute care.
• Regularly assessed through our internal quality assurance process to maintain excellent care and communication.

Yes. We hold our medical staff to an exceptional standard. The physician assigned to your housecall will be:

• Legally licensed to practice medicine.
• Highly skilled in general medicine, family medicine, or acute care.
• Subject to ongoing internal quality reviews to ensure high-quality outcomes and clear communication with patients.

Unfortunately, we are unable to guarantee a preferred gender for the doctor. The visit is assigned based on doctor availability in your area to ensure you receive prompt medical care.

Yes. Our doctors are highly trained in general medicine, family practice, and acute care, so they can treat a wide range of mild-to-moderate health concerns for patients of all ages, including children. If, after the examination, a patient needs to see a specialist, our doctor will provide a recommendation.

We recommend requesting a doctor visit if your symptoms are making you uncomfortable, getting progressively worse, or interfering with your daily routine. Unsure if you need a visit? Reach out to our support team. While we cannot provide a full medical diagnosis over chat, we can help you determine if your symptoms are a good fit for a housecall consultation. Please note that our housecall service is not intended for medical emergencies. If you are experiencing severe pain, trouble breathing, loss of consciousness or a sudden medical crisis, please seek immediate emergency hospital care. Dial 1669 for national medical emergency hotline for immediate public ambulance and rescue services in Thailand.

We suggest booking a doctor visit when your symptoms are causing discomfort, worsening over time, or affecting your ability to go about your day. Not sure if a visit is right for you? Contact our support team—while we can't diagnose you via chat, we can help assess whether a housecall would be appropriate. Keep in mind that our service is not designed for emergencies. For severe pain, breathing difficulties, loss of consciousness, or sudden medical crises, go to the nearest hospital emergency room immediately or call 1669, Thailand's national emergency hotline.

A housecall is recommended if your symptoms are causing significant discomfort, getting worse, or disrupting your daily activities. If you're unsure, reach out to our support team—they can help determine whether your situation is suitable for a housecall, even though a full diagnosis over chat isn't possible. Please be aware that our service does not cover medical emergencies. In cases of severe pain, difficulty breathing, fainting, or acute medical crises, seek emergency hospital care immediately or dial 1669 for ambulance services in Thailand.

Our doctors can diagnose and treat most everyday ailments, provide prescriptions, and help you start recovering without you having to leave your bed. If the doctor discovers that your condition requires a higher level of care—such as advanced lab work or imaging—they will help coordinate your transition to a local hospital. We partner with Bangkok Hospital, one of the major international standard hospitals to provide emergency support when needed. If our doctor determines that the patient is in a life-threatening condition, they may recommend an emergency transfer to the hospital. In such cases, a transfer request will be sent through the web app for the patient to review and approve. Please note that any expenses incurred after the housecall visit, including ambulance transportation and hospital treatment, are not included in our service fee and must be settled directly with the hospital.

Yes, our doctors are able to diagnose and treat the majority of common conditions at home, issue prescriptions, and support your recovery—all without you leaving your bed. Should your condition require more advanced care such as imaging or lab tests, the doctor will help arrange your transfer to a nearby hospital. We work with Bangkok Hospital for emergency situations, and if a life-threatening condition is identified, an emergency transfer may be recommended. You will receive a transfer request through the app to review and approve. Please note that costs arising after the housecall—such as ambulance fees or hospital treatment—are not covered by our service fee and must be paid directly to the hospital.

Our physicians can diagnose and manage most routine health issues at home, write prescriptions, and help you begin your recovery without needing to leave bed. If advanced diagnostics like lab work or imaging are required, the doctor will assist in coordinating your move to a local hospital. We have a partnership with Bangkok Hospital for emergency support. If the doctor identifies a life-threatening condition, they may recommend an emergency hospital transfer, which you can approve through the web app. Any costs following the housecall visit—including ambulance services and hospital care—are not part of our service fee and must be settled directly with the hospital.

Our doctors can treat a wide variety of non-emergency, mild-to-moderate medical conditions. Common issues we treat at home include:

• Respiratory Infections: Colds, flu, bronchitis, sinus infections, sore throats, and coughs.
• Stomach & Digestion Issues: Food poisoning, nausea, vomiting, diarrhea, and gastritis.
• Skin Conditions: Rashes, hives, minor burns, insect bites, and allergic reactions.
• Infections: Urinary tract infections (UTIs), ear infections, and eye infections (like pink eye).
• Minor Injuries: Sprains, strains, and localized pain.
• General Care: Chronic condition check-ups (e.g., high blood pressure), prescription renewals, and general medical advice.

We are equipped to handle a broad range of non-emergency, mild to moderate conditions at home. These include:

• Respiratory Infections: Colds, flu, bronchitis, sinus infections, sore throats, and coughs.
• Stomach & Digestion Issues: Food poisoning, nausea, vomiting, diarrhea, and gastritis.
• Skin Conditions: Rashes, hives, minor burns, insect bites, and allergic reactions.
• Infections: UTIs, ear infections, and eye infections such as pink eye.
• Minor Injuries: Sprains, strains, and localized pain.
• General Care: Check-ups for chronic conditions like high blood pressure, prescription renewals, and general medical advice.

Our doctors are able to address a wide range of non-urgent, mild-to-moderate health concerns at home, including:

• Respiratory Infections: Colds, flu, bronchitis, sinus infections, sore throats, and coughs.
• Digestive Issues: Food poisoning, nausea, vomiting, diarrhea, and gastritis.
• Skin Problems: Rashes, hives, minor burns, insect bites, and allergic reactions.
• Infections: Urinary tract infections, ear infections, and eye infections like pink eye.
• Minor Injuries: Sprains, strains, and localized pain.
• General Healthcare: Chronic condition monitoring (e.g., high blood pressure), medication refills, and general medical guidance.

No, we do not perform any rapid or swab tests, or lab-based screenings (e.g., COVID-19, Influenza A/B, blood tests, or X-rays) during our housecalls. Our at-home services are focused on vital signs and general assessments. Our doctors can check your vitals (blood pressure, heart rate, etc.) and perform a standard physical exam to review your general health status, but complex diagnostic screenings must be done at a medical facility or hospital.

No, we do not conduct rapid, swab, or laboratory-based screenings—including COVID-19 tests, Influenza A/B tests, blood tests, or X-rays—during housecalls. Our home services are limited to vital sign checks and general physical assessments. The doctor can measure blood pressure, heart rate, and other vitals and perform a basic physical exam, but any advanced diagnostic testing must be carried out at a hospital or medical facility.

No, our housecall doctors do not perform rapid tests or lab-based screenings such as COVID-19, Influenza A/B, blood tests, or X-rays. Home visits are focused on vital signs monitoring and general health assessments, including checking blood pressure, heart rate, and conducting a standard physical examination. For complex diagnostics, you would need to visit a hospital or medical facility.

Yes, we partner with Bangkok Hospital to provide emergency support when needed. If our doctor determines that the patient is in a life-threatening condition, they may recommend an emergency transfer to the hospital. In such cases, a transfer request will be sent through the web application for the patient to review and approve.

Yes, through our partnership with Bangkok Hospital, we can arrange emergency support when necessary. Should our doctor assess that the patient's condition is life-threatening, they may recommend transferring the patient to the hospital. A transfer request will then be issued through the web app for the patient to review and confirm.

Yes. We work with Bangkok Hospital to offer emergency assistance when required. If the attending doctor determines a patient's condition is life-threatening, an emergency hospital transfer may be recommended. The patient will receive a transfer request via the web application to review and approve.

We currently provide housecall doctor services within Bangkok and the surrounding areas, including Nonthaburi, Samut Prakan, and Pathum Thani. Our service in other areas is not available yet. If you have further questions, please feel free to check with our support team.

Our operating hours are from 8:00 AM to midnight every day, including weekends and public holidays.

If you select "As Soon As Possible" when submitting the request, our system will automatically match you with the earliest available doctor. In most cases, a doctor can arrive within approximately one hour, depending on location, doctor availability, and traffic conditions. If the doctor determines that medication is required, the prescribed medication will be delivered directly to your hotel, typically within 1 to 1.5 hours after the doctor's visit.

You can book a housecall appointment up to seven days in advance. This allows you to schedule future appointments as needed. Just select your preferred date and time during the booking process.

If you select "As Soon As Possible" when submitting your request, our system will automatically match you with the earliest available doctor in your area. In most cases, a doctor can arrive within approximately one hour, depending on location, doctor availability, and traffic conditions. Once your request has been accepted by a doctor, you will be able to view the doctor's estimated arrival time directly in the application.

Yes, you can book the appointment on behalf of someone else. For security and patient identification purposes, a verification QR code will be sent to the email address and mobile phone number provided during the booking process. The patient should have access to these contact details and be able to present the QR code to the doctor upon arrival to complete identity verification. For further details, please contact our support team.

Yes. You may request the service for multiple people; however, each booking must be submitted separately, one person at a time. Once you have completed a booking for one patient, you can proceed to create a booking for the next patient. Please note that each patient must be registered with a unique email address, as a unique verification QR code will be generated and sent to the email address provided during the booking process. The patient will need to present this QR code to the doctor for identity verification during the visit. Mobile phone numbers may be reused across multiple bookings, but each booking must have a different email address. For more details, please contact our support team.

The patient must present the QR code, which will be sent to the patient's SMS and email, along with their passport or identification card to the doctor for identity verification.

Please complete the request.

We accept payment by major credit cards. Kindly note that payment must be received before we can proceed with the doctor matching process. For further details, please contact our support team.

The housecall consultation fee starts at THB 7,500, which includes the doctor's consultation and oral medication. If required, a fit-to-fly certificate can be issued for an additional fee of THB 1,000. For further information, please contact the support team.

Payment must be made in full prior to the visit.

Payment must be made in full prior to the visit. Partial payment or deposit are not accepted.

The housecall consultation fee starts at THB 7,500, which includes the doctor's consultation and oral medication. If you require a fit-to-fly certificate, there is an additional fee of THB 1,000.

No, a fit-to-fly certificate is not included in the standard fee. It can be issued upon request for an additional charge of THB 1,000.

The fee of THB 7,500 covers the doctor's consultation and any oral medication prescribed during the visit.

Yes. If you require a fit-to-fly certificate, there is an additional fee of THB 1,000. Any expenses incurred after the housecall visit—such as ambulance transportation or hospital treatment—are not included in the service fee and must be settled directly with the hospital.

If the doctor determines that medication is required, the prescribed medication will be delivered directly to your hotel, typically within 1 to 1.5 hours after the doctor's visit. You will not normally need to purchase the prescribed medication yourself. However, in certain circumstances, the doctor may issue a prescription or recommend obtaining medication from a pharmacy, depending on the patient's condition and medication availability. For further information, please contact our support team.

You can request specific medications, provided they are general, common, or over-the-counter (OTC) medications (such as basic pain relievers, fever reducers, or allergy medications). For any prescription-only medications or specialized treatments, the doctor will need to perform a physical evaluation during the visit to determine if the medication is appropriate and safe for you. However, please note that we cannot provide hospital-only medications or controlled substances. For further information, please contact our support team.

The doctor could prescribe medications as long as they are general, common, or over-the-counter (OTC) medications (such as basic pain relievers, fever reducers, or allergy medications). For any prescription-only medications or specialized treatments, the doctor will need to perform a physical evaluation during the visit to determine if the medication is appropriate and safe for you. However, please note that we cannot provide hospital-only medications or controlled substances. For further details, please contact our support team.

No. Our service currently offers oral medication only. IV treatment, injections, and vaccinations aren't available. If your condition requires one of these, our doctor will provide a recommendation. For further details, please contact our support team.

We will send the medical report to your email after the visit. If you require it for sick leave, please inform the doctor during the consultation so they can assess your condition and recommend an appropriate rest period. If you require a fit-to-fly certificate, you may request one in the case request form. Please note that a fit-to-fly certificate is available for an additional fee of THB 1,000. Please contact our support team for further details.

The patient will receive the medical report and the receipt after the visit. These documents will be sent to the patient's registered email address. For further details, please contact our support team.

We are unable to contact your insurance company on your behalf. Please reach out to your insurer directly for any queries about your coverage or policy.

Full payment is required before the doctor's visit. After the service has been completed, you may submit a reimbursement claim directly to your insurance company, subject to the terms, conditions, and coverage of your insurance policy. We will provide you with the medical report and the receipt. However, reimbursement approval and claim processing are determined solely by your insurance company. If you have any questions regarding your coverage, eligibility, claims process, or policy benefits, please contact your insurance company directly.